Most Downloaded Articles in the CDR in Fall 2021

The CDR is committed to making scholarship openly available and discoverable through multiple platforms. Here are the most downloaded articles from September 1, 2021 through December 31, 2021:

1. Research Note: More on improving service quality measurement by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
2. Customer contributions and roles in service delivery by Mary Jo Bitner, Valarie Zeithaml, William T. Faranda and Amy R. Hubbert
3. The nature and determinants of customer expectations of service by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
4. Urban Greening in North Carolina: Cast Studies from New Bern, Mecklenburg County and Raleigh by Susan Moffat Thomas et al.
5. Molecular portraits of human breast tumours by Michael Eisen et al.
6. Multiple Merging Events in the Double Cluster A3128/A3125 by James A. Rose et al.
7. Deep Learning in Remote Sensing: A Comprehensive Review and List of Resources by Xiao Xiang Zhu et al.
8. How We Design Feasibility Studies by Deborah J. Bowen et al.
9. Imperfections and their passivation in halide perovskite solar cells by B. Chen et al.
10. Comprehensive, integrative genomic analysis of diffuse lower-grade gliomas by the Cancer Genome Atlas Research Network