Popular CDR Articles in Spring 2021

We’ve loaded a lot of articles into the CDR over the past year, and they’ve been getting a lot of use! Here are the most downloaded articles from January 1, 2021 through May 31, 2021:

1. Research Note: More on improving service quality measurement by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
2. The nature and determinants of customer expectations of service by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
3. Customer contributions and roles in service delivery by Mary Jo Bitner, Valarie Zeithaml, William T. Faranda, Amy R. Hubbert
4. Guidelines for Analyzing Add Health Data by Ping Chen and Kim Chantala
5. Psychological treatments for adults with posttraumatic stress disorder: A systematic review and meta-analysis by Karin Cusack et al.
6. Customer metrics and their impact on financial performance by Valarie Zeithaml and Sunil Gupta
7. Molecular portraits of human breast tumours by Michael Eisen et al.
8. Global nutrition transition and the pandemic of obesity in developing countries by Linda Adair, Shu Wen Ng and Barry Popkin
9. Comprehensive, integrative genomic analysis of diffuse lower-grade gliomas by the Cancer Genome Atlas Research Network
10. Predictors of noncompliance in patients with schizophrenia by Diana Perkins