Popular CDR articles in Spring 2023

We’ve loaded a lot of articles into the CDR over the past year, and they’ve been downloaded over 1 million times during the Spring 2023 semester! Here are the most downloaded articles from January 1, 2023 through May 31, 2023:

1. Customer contributions and roles in service delivery by Mary Jo Bitner, Valarie Zeithaml, William T. Faranda, Amy R. Hubbert
2. The nature and determinants of customer expectations of service by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
3. Research Note: More on improving service quality measurement by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
4. Mearsheimer’s World—Offensive Realism and the Struggle for Security: A Review Essay by Glenn Snyder
5. Service quality delivery through web sites: A critical review of extant knowledge by Valarie Zeithaml, A. Parasuraman and Arvind Malhotra
6. An updated protocol for a systematic review of implementation-related measures by Cara C. Lewis et al.
7. Development of the Colle-Salvetti correlation-energy formula into a functional of the electron density by Chengteh Lee, Weitao Yang and Robert Parr
8. How We Design Feasibility Studies by Deborah J. Bowen et al.
9. Molecular portraits of human breast tumours by Charles Perou et al.
10. A Guide to Conscious Editing at Wilson Special Collections Library by Meaghan Alston et al.