Most Downloaded Articles in the CDR in Fall 2023
The CDR is committed to making scholarship openly available and discoverable through multiple platforms. Here are the most downloaded articles from September 1, 2023 through December 31, 2023:
- Mearsheimer’s World— Offensive Realism and the Struggle for Security by Glenn H. Snyder
- Customer contributions and roles in service delivery by Mary Jo Bitner, Valarie Zeithaml, William T. Faranda and Amy R. Hubbert
- Research Note: More on improving service quality measurement by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
- The nature and determinants of customer expectations of service by Valarie Zeithaml, Leonard L. Berry, and A. Parasuraman
- E-S-QUAL: A multiple-item scale for assessing electronic service quality by A. Parasuraman, Valarie Zeithaml and Arvind Malhotra
- Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn by Valarie Zeithaml
- Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge by Valarie Zeithaml, A. Parasuraman and Arvind Malhotra
- Kansas City Cardiomyopathy Questionnaire Administered to Hospitalized Patients With Heart Failure by Rebecca Tucker, Jill R. Quinn, Ding-Geng Chen and Leway Chen
- Conversion of Society for Maternal Fetal Medicine Abstract Presentations to Manuscript Publications by Tracy Manuck, Kelli Barbour, Lindsay Janicki, Sean C. Blackwell and Vincenzo Berghella
- Occupational Therapy–Related Assessments for Adults With Intellectual Disability: A Scoping Review by Wanda J. Mahoney, Meghan G. Blaskowitz and Khalilah R. Johnson
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